FAQs

You can contact us via:

the chatbot

the contact form.

the email address info@ongleose.com

We will respond within 24/48 hours from 9 a.m. to 7 p.m., excluding weekends and public holidays.

You can shop securely on our website. Your order information, including your banking transactions, is completely secure.
When paying for your order, your credit card information is communicated in encrypted form via an SSL protocol (secure communication protocol) in order to secure your transaction.
At no time do we have possession of or store your full card number or banking information.

Payment for your purchases on the website www.ongleose.com is made using the payment methods authorized by the relevant commercial offer (bank card, Paypal, Paylib, ApplePay, Alma installment payment). Online payment by credit card is completely secure.

To benefit from a promotional code, simply enter it in the "discount code" space in your basket when finalizing the order "Validate".
A message written in green will then confirm that your promotional code has worked correctly.

Remember to check the terms and legal notices of the offer linked to this code:

• The operation may have been completed and the code may no longer be valid.
• Your cart may not be compatible with the rules of the current offer.
• The offer may be reserved for user accounts other than yours (for example, an offer reserved for students or professionals).
• Some offers cannot be combined with other promotions you are already benefiting from.
• Finally, if you are still unable to validate your code, we invite you to contact customer service.

Unfortunately, it is not possible to pay by bank transfer or check on our website. We accept payments via PayPal, ApplePay, GooglePay, Paylib, or credit card.

Not yet, but we're working on it!

If you have not activated your promotional code when confirming your shopping cart, we are unfortunately unable to apply it to your current order.
But don't worry, this code is still active! You can use it the next time you make a purchase on our site. You'll then need to enter the code in the "discount code" section when you check out your cart.

You can exchange or return items within 14 days of receiving your order, as long as they are unused.

For more information, please refer to our returns and refunds policy.

As indicated in our general conditions of sale, the maximum reimbursement period is 1 month from your request.

The document you received called 'credit note' is only an accounting document which acts as a reimbursement notice.

We confirm that your refund will reach you within 15 days to 1 month maximum.

Order processing generally takes 24/72 hours. This period may be extended during periods of high demand (Black Friday, Christmas, Sales, etc.), without guarantee. Once your order has been shipped, the average delivery time is 7 to 15 working days.

Once your order has been handed over to the carriers, you will receive a shipping confirmation by email, including your parcel number, allowing you to track its progress via the link provided within 48/72 hours of your purchase.

To place an order on www.ongleose.com, we invite you to follow these steps:

Step 1 : Find the products you are interested in using the search bar or by browsing the categories in the menu at the top of the site.
Step 2 : By clicking on a product, you will be directed to the page containing all the details of the chosen reference. You can then select the quantity and any options related to the product. Then, simply click on "ADD TO CART" to add this item to your cart.
Step 3 : Once you have selected your products, click on "MY BASKET" at the top of the page to view the summary of your order.
Step 4 : From this page, you can enter your delivery and billing addresses and then select the delivery method and payment method you wish to use to confirm your order. Once these steps have been completed, you will receive an email confirming that your order has been received and will be able to track its progress via the "my orders" interface located in your personal space.

Unfortunately, it is not possible to add anything to your order once it has been finalized. We invite you to place a new order on our site and take advantage of free delivery from 29.99 euros of purchase.

We apologize for the inconvenience. We invite you to submit a request and send us a photo of the damaged items by email to info@ongleose.com.
Upon receipt of this information and without notice to the contrary from you, we will return the items concerned.

You may cancel your order before it is processed and shipped by contacting our customer service at info@ongleose.com. Please remember to include your order number or full name.

If your order has already been shipped, no modifications or cancellations will be possible.

If your package has not yet been shipped, we can change your address. You just need to send the correct address to our customer service by email at info@ongleose.com, specifying your order number or your full name.

If your package has already been shipped, unfortunately we will no longer be able to make any changes.

Unfortunately, it is not possible to return a product purchased on our website to a store. However, you can return the products to us in their original packaging, as long as they have not been used.

There is no minimum amount required to order on our site.

Please note that you can benefit from free delivery on purchases of 29.99 euros or more.

You can view your package tracking information in your customer area, if you made your purchase as a guest, via the link sent to you by email. If there is an anomaly in the delivery of your package, we invite you to contact customer service.

A confirmation email is always sent to you when you finalize your order. The email may be delivered slightly late or may be stuck in your spam folder. You can also find your order in your customer area. If you ordered as a guest or your order does not appear there, we invite you to contact customer service.

We ship worldwide! No matter where you are, our products can reach you.

€3.50 for standard delivery.

From 29.99€ of purchase we offer free shipping. Sometimes shipping is free, with no purchase limit, for a limited period.

An email with the tracking number of the package will be sent to you as soon as your order has been shipped. You can then follow the status of your package in real time by going to our "Track my order" page.

Please note that during the first few days after shipping, your tracking may not be recognized or updated directly.

If you are not available at the time of delivery, the delivery person will leave a calling card in your mailbox or contact you by email to offer you an alternative delivery date.

If your purchase was made within the last 48 hours, we invite you to wait a little.
Beyond 7 days, we invite you to contact our customer service.

We invite you to contact our customer service.
Depending on your request, we will then contact the carrier directly.

We invite you to contact our customer service. If you purchased as a guest, please submit a customer service request by clicking here and specifying your order number. We will then contact the carrier so that an investigation can be opened.

You can create your account directly on the home page

To receive our news, tutorials and promotions, you can enter your email address in the "SUBSCRIBE TO THE NEWSLETTER" space at the bottom of each page of the site.
You can also subscribe to the newsletter when creating your account by checking the box "I would like to subscribe to the newsletter".

You can change your personal information and email address at any time by logging into your customer account via the “MY PERSONAL INFORMATION” and “MY ADDRESSES” sections.

Forgot your password? Don't panic, click "Forgot your password?" and enter your customer account email address. An email will be sent to you, and all you have to do is click the link to create your new password.

To unsubscribe from our newsletter, click on the link "If you no longer wish to receive this type of email, follow this link" located at the bottom of all our newsletters.

We are sorry to hear that you wish to close your Ongléose account. We invite you to contact Customer Service.

Your invoice was sent to you by email. If you can't find it, please check your spam/junk folder.

Thank you for your request. You cannot change your billing address on our site.

Due to the high pigmentation of our products, it is imperative to shake the product before use.

We would like to draw your attention to the fact that the colours visible in the photographs on the product sheet may differ slightly from the actual colours of the products. These differences are attributable to the individual settings of your screen.

We would like to clarify that the above information does not in any way exclude the legal rights of buyers in accordance with the provisions in force.

Use in a well-ventilated area
Avoid contact with skin and eyes
Keep out of reach of children
Store away from heat and light
Do not inhale vapors
May cause allergic reactions
For professional use only
Please read the instructions carefully

We offer a wide range of caps, American poses and Gel-X including different shapes and sizes to fit all styles. Whether you are looking for a classic, almond, or ballerina shape, we have what you need to start your custom creation.

Absolutely! Our Gel-X capsules are designed to be compatible with all types of nail polish, glitter, stickers and other decorations. Ensure compatibility by using our products following our internal tests!

Follow our step-by-step guide for a successful application, available in the blog section of our site. In short, clean your natural nails, choose the right size of capsule, apply the special glue, then position the capsule firmly.

Our American and Gel-X capsules are designed for an average duration of 5-7 days. The durability of your capsules depends on the application method and your daily activities. According to our customers, the extensions can last from 1 to 3 weeks with careful application and proper maintenance, but it is recommended not to keep them for more than 3 weeks as a precaution. For a longer duration (1-3 weeks), opt for our glue.

Follow our removal guide for more information, available in the blogs section of our site. Yes, removal is simple and can be done at home but be careful not to damage your nails.

No! Be careful when preparing the nail, avoid polishing the nail too hard or for too long. It is important to only lightly scratch the nail, without pressing too hard. Too much or prolonged pressure can thin and weaken the nail over time.

If you have any doubts, do not apply any product to the nail and consult a professional for appropriate advice.

Absolutely! Visit our blog section to discover tips and techniques to decorate your false nails. Also, don't hesitate to share your creations with us (info@ongleose.com) to inspire other customers.

Blog coming soon with your creations and inspirations!

We stock some products in the European Union so that we can offer free delivery.

However, for other products, we work directly with partners who stock the items in Asia.

We are open to collaborations and partnerships of all types with content creators. Simply submit your project proposal to us by sending us an email to info@ongleose.com

Don't forget to send us links to your social networks as well as your statistics.

We offer preferential rates for bulk purchases. Contact us for more details and to discuss your specific requirements. For orders under €500 we have small hidden codes on the site, it's up to you to find Charlie!

Unfortunately, we do not offer samples so you can try our products for free before purchasing. However, you can order certain samples.

In order to establish a quote adapted to your needs, we invite you to contact us.

We invite you to contact us so that our sales team can get in touch with you.

Please specify your request in the subject line of your email to facilitate processing. We would be happy to discuss it with you!

The code you entered is a loyalty code, not a promotional code. Therefore, it won't give you access to a commercial discount. Stay connected; we'll soon have an offer that meets your needs on our site!

We love to delight our customers! Depending on current promotions, you may receive gifts or samples with your orders. Stay tuned for our special offers!

Of course! For a large order, we can offer you a suitable promo code. Contact our customer service with your order details, and we'll be happy to help!

To be notified when an item is back in stock, nothing could be simpler! Enter your email address in the "Notify me when the product is available" section on the relevant product page.

We only have a paper version of our catalog for institutes and hair salons.