NEWSLETTER
You can cancel your order before it is processed and shipped by contacting our customer service at info@ongleose.com.
Please remember to include your order number or full name.
If your order has already been shipped, no changes or cancellations will be possible.
A confirmation email is always sent to you when you finalize your order. The email may be delivered with a slight delay or may be stuck in your spam folder. You can also find your order in your customer area. If you ordered as a guest or your order does not appear there, we invite you to contact customer service.
Order processing generally takes 24/72 hours. This time may be extended during peak demand periods (Black Friday, Christmas, sales, etc.), with no guarantee. Once your order has been shipped, the average delivery time is 7 to 15 business days.
Once your order has been handed over to the carriers, you will receive a shipping confirmation by email, including your parcel number, allowing you to track its progress via the link provided within 48/72 hours of your purchase.
We ship worldwide! No matter where you are, our products can reach you.
We stock some products in the European Union so that we can offer free delivery.
However, for other products, we work directly with partners who stock the items in Asia.
You can shop securely on our website. Your order information, including your banking transactions, is completely secure.
When paying for your order, your credit card information is communicated in encrypted form via an SSL protocol (secure communication protocol) in order to secure your transaction.
At no time do we have possession of or store your full card number or banking information.
To benefit from a promotional code, simply enter it in the "discount code" space in your basket when finalizing the order "Validate".
A message written in green will then confirm that your promotional code has worked correctly.
You can exchange or return items within 14 days of receiving your order, as long as they are unused.
For more information, please refer to our returns and refund policy.